Senior Friendly Hospitals


To enable hospitals to take a systematic, evidence-based approach to senior friendly care, the Regional Geriatric Programs of Ontario developed a five-domain framework for Senior Friendly Hospitals designed to improve outcomes, reduce inappropriate resource use, and improve client and family satisfaction:

  1. Organizational Support reflects how the organization shows support for being a Senior Friendly Hospital though its organizational structures and processes.
  2. Processes of Care reflects how the care and treatment of seniors take into account research and evidence regarding the physiology and pathology of aging, as well as social science research.
  3. Emotional and Behavioural Environment reflects an organizational culture where staff interact with older patients in a respectful, supportive, and caring way.
  4. Ethics in Clinical Care and Research reflects how care providers, researchers, and others ensure that ethical issues are fully addressed with elderly patients in the context of their care and in research studies.
  5. Physical Environment reflects whether the organization’s physical space is sensitive to the capacities of elderly patients and their visitors.

In the winter of 2011, a Senior Friendly Hospitals background document and self-assessment survey were sent to all hospitals across Ontario. In many LHINs, the RGPs of Ontario played a significant role in analysis of the surveys and development of the summary reports and recommendations.

The goal of this initiative is to inform senior leaders in hospitals on how to modify the way care is organised and provided to older patients. Additionally, it is intended to emphasize the multiple dimensions of organizational change essential to achieve improved health outcomes for seniors.

Provincial Report
Senior Friendly Hospital Care Across Ontario

Hamilton Niagara Haldimand Brant LHIN
Report / FAQs

Waterloo Wellington LHIN
Report / FAQs

Mississauga Halton LHIN
Report / FAQs

Helpful Resources

The Senior Friendly Hospital Toolkit
Regional Geriatric Program of Toronto

Designing Senior Friendly Physical Environments
Evidence-based resources for new builds and retrofitting existing spaces to meet the needs of older adults. Developed by the Regional Geriatric Program central and the Seniors Health Research Transfer Network (SHRTN).